Quality Policy

Our Commitment

The Management of TWave S.L., specialising in predictive maintenance solutions, hereby establishes this Quality Policy as the reference framework guiding all of its activities toward operational excellence and customer satisfaction, ensuring that our QMS remains aligned with the organisation's strategic vision, mission and values.

Our commitment is to ensure that the Quality Management System (QMS) is fully aligned with the organisation's strategic vision, mission and values.

Our Quality Policy

This document is an essential guide for action at every level of the organisation. Its understanding and strict compliance are mandatory for all personnel whose duties relate to the implementation, development or control of our organisational processes.

TWave's Management promotes an integrative, cross-functional view of quality based on the ISO 9001:2015 international standard, which is embodied in the following principles:

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    Customer focus

    Meet and anticipate customer needs by delivering safe, effective and tailored solutions, while maintaining smooth, open and transparent communication with them.

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    Objective measurement

    Establish clear, jointly agreed and verifiable quality indicators together with interested parties.

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    Regulatory compliance

    Strictly comply with current legislation, applicable regulations and any other commitments undertaken.

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    Prevention over correction

    Foster a preventive culture, avoiding errors through proper planning.

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    Risk management

    Systematically identify, assess and control quality risks.

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    Team commitment

    Engage all personnel by promoting continuous training, participation and recognition.

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    Effective communication

    Ensure clear and fluid internal communication that facilitates compliance with the established requirements.

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    Aligned partners

    Require suppliers and partners to uphold a level of quality consistent with our own standards.

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    Continual improvement

    Ensure evaluation of the system through the monitoring of results, internal audits and improvement actions.

Availability and updates

This document is available to all interested parties and is updated whenever necessary. Such updates are managed by the Quality Department, ensuring their correct application throughout the organisation.

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